This has been a troubling and turbulent time for everyone and we to have struggled with how to address this unknown viral challenge as a family and also for our business--our customers and our employees. We were just days from ending our annual winter break (Dec-Mar) when the outbreak began. We hastily extended our break to April to watch our neighboring hotels to see how they were handling it and to take time to plan how to address the outbreak within our own business.
Our official re-opening begins April 15th, 2020. We believe everyone still needs a little break to get away from stresses. Our area is abundant with natural beauty and even if the historic sites are closed, the grounds are open and are beautiful. There is the walkway and trails. Restaurants are open with takeouts-- enjoy a picnic outdoors. Maybe not soon, but in May? Or June?
During the outbreak and probably for the remainder of the summer,
Occupancy will be maintained at 50% capacity or less in order to maintain social distancing
Guest room charges will be processed the day before arrival to streamline check-in
Length of stay will be limited to maximum 4 days
housekeeping will also be limited during guests' stay and maids will not enter occupied rooms
guests may call the desk for fresh towels, toiletries and sundries
drop-off stations for dirty towels and trash
Upon guests' departure, we will
Make up room and change all bed linens
Cleanse all surfaces and frequently touched areas such as doorknobs, surfaces, TV remotes, fixtures and furniture twice with a strong virucide disinfectant
Each room will be disinfected and left vacant for 24 hours prior to next guest's occupancy
We have prominently placed alcohol based hand sanitizers in the office and breakfast area. Every guest is required to sanitize their hands prior to entering a public room.
Staff will be on site to maintain the highest level of sanitation around the food serving areas. In addition we are only offering individually packaged products for breakfast and requesting guests maintain “social distancing" or bring their breakfasts to their room. Breakfast/Common area will be closed to guests after 7 pm.
All laundry is done with commercial-grade machines with hot water and detergent. Drying laundry is heated to the highest temperature and tumbled dry for at least 45 minutes.
We are requiring employees to clean their hands often with an alcohol-based hand sanitizer that contains at least 60-95% alcohol or wash their hands with soap and water for at least 20 seconds.
We are continually engaged with state and local health departments to confirm channels of communication and methods for dissemination of local outbreak information.
If you or anyone in your group would like more information or to discuss any concerns, please feel free to reach out to me directly at firstname.lastname@example.org. For additional information about COVID-19, please read the latest report from the CDC at www.cdc.gov, or your local health department website.
Since this situation is still evolving and the health and safety of our guests are our top priorities, we are offering free cancellation to those with reservations in April. Reservations arriving after April 30, please follow your cancellation guidelines in your original confirmation. (Late cancellations from May onwards will be charged.)
We look forward to seeing you soon. Stay healthy!
Roosevelt Inn Family